Customer Service Policy
Service Scope
This Customer Service Policy standardizes all after-sales and pre-sales service behaviors of beautyofjoseontopsale.com, covering product consultation, order inquiry, shipping follow-up, return and refund guidance, platform usage consultation, and customer feedback processing for all global users.
Official Contact Channel
Our unified customer service channel is email support: info@beautyofjoseontopsale.com. For order-related questions, please attach your order number and detailed problem description in your email to ensure fast and accurate processing by our team. We also accept press cooperation, technical support, and wholesale business consultation through dedicated email channels.
Service Response Standard
Our customer service team replies to user messages during normal business hours. Consultations received on weekends and non-working holidays will be processed on the next working day. We maintain a polite, professional, and efficient service attitude for every customer to ensure a pleasant shopping experience on beautyofjoseontopsale.com.
Order Related Support
We provide full-process order support, including order confirmation verification, shipping status inquiry, abnormal logistics processing, return authorization guidance, refund progress query, and product skincare effect consultation. Once the order is shipped, we cannot modify the delivery address and order information at will to avoid logistics errors.
Service Principles
All customer services of beautyofjoseontopsale.com are based on open and transparent platform policies. We adhere to fair customer treatment, standardized service processes, and reasonable problem-solving mechanisms to protect the legitimate shopping rights of every user. We continuously optimize service details according to customer feedback.
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