Refund Policy
General Return Eligibility
beautyofjoseontopsale.com supports a 60-day return policy for all products. The return period starts from the date you receive your skincare package. To qualify for return and refund, all returned items must remain unopened, unused, unwashed, and intact with original packaging, labels, and accessories. Products damaged by personal use, improper storage, or artificial damage are not eligible for return. We provide free return services for all qualified return applications.
Return Application Process
Customers must submit an official return request via email at info@beautyofjoseontopsale.com before returning goods. Please provide your complete order number, product name, quantity, and specific return reason in your application. Our after-sales team will review your request and issue formal return guidelines within a reasonable time. Please do not return any products without official authorization from beautyofjoseontopsale.com.
Refund Processing Period
After we receive and complete quality inspection of your returned items, we will initiate the refund procedure within 5 to 10 business days. All refunds will be returned to your original payment account automatically. The actual arrival time of funds depends on the processing rules of your payment platform and may have a slight delay beyond our control.
Partial Refund Rules
For orders with multiple items, if you only return part of the purchased products, we will issue a proportional partial refund according to the unit price of the returned goods on beautyofjoseontopsale.com. Discount ratios and preferential rules will be calculated synchronously based on the original order details to ensure fair refund settlement.
Non-Refundable Situations
Products that fail the after-sales inspection standard, used skincare goods, products with missing original packaging, and privately damaged items will be rejected for refund. If you receive defective, wrong, or missing products due to our shipment error, please contact customer support promptly to solve the problem.
Â
Best Sellers
- Choosing a selection results in a full page refresh.